Service Status

Real-time information regarding our services

See exactly how our services are performing and be in the know with the latest planned improvement works.

Current status

There are no reported issues affecting the Cowe network
  •  Core Services
    Operational
  • E-Mail Marketing
    Operational
  • Conversational SMS
    Operational
  • Intelligent Messaging
    Operational
  • Automation
    Operational
  •  Cowe Infrastructure & Network
    Operational
  • Message Service Center
    Operational
  • Global E-Mail Exchange Network
    Operational
  • DNS Services
    Operational
  •  Cowe OneSupport
    Operational
  • Support Services
    Operational
  •  Experience Platform
    Operational
  • Experience Service
    Operational
  •  Integration Services
    Operational
  • Application Program Interface (APIs)
    Operational
  • Web Services
    Operational
  • Webhooks
    Operational

Past incidents

Resolved: Issues with our Exchange Network

Our engineers have resolved all remaining issues with our Global E-Mail Exchange network. Capacity has been increased by 25% and monitoring networks confirm there are no remaining issues.

Impacted service(s): E-Mail Marketing Global E-Mail Exchange Network DNS Services 

Intermittent issues with our Exchange Network

We are currently resolving a previous major outage with our Global E-Mail Exchange network due to significant increase in usage. We have increased capacity by 25%. Intermittent problems may occur for the next 48 hours while these changes are propagated around the world. Intelligent Messaging and Conversational SMS services are unaffected.

Impacted service(s): E-Mail Marketing Global E-Mail Exchange Network DNS Services 

Problems with our Global E-Mail Exchange Network

We are currently facing a major outage with our Global E-Mail Exchange Network due to a significant increase in usage. Our engineers are working to resolve the issue and will have the network restored shortly. This problem has also affected our two factor authentication service. Intelligent Messaging and Conversational SMS services are unaffected.

Impacted service(s): E-Mail Marketing Global E-Mail Exchange Network DNS Services 

Stability testing for Conversational SMS in the EU

We will launching Conversational SMS to all EU member states in March 2022, in preparing for this we will be adding new features to Conversational SMS. All modules including Conversational SMS will continue to function normally. You can read more about countries currently supported by Conversational SMS here: https://support.cowe.io/help-center/articles/17/19/61/supported-international-countries-with-conversational-sms

Impacted service(s): Conversational SMS Message Service Center  Ended: 

Conversations

We are rolling out Conversations this weekend. There will be planned downtime from 00:01 until 00:30 CET on Saturday 26th February 2022. All modules including Conversational SMS will continue to function normally. You can read more about our product roadmap here: https://www.cowe.io/page/roadmap.

Impacted service(s): Conversational SMS  Ended: 
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